Menu
Effortlessly manage customer interactions. Streamline follow-up processes. Ensure seamless integration.
Use emoji reactions to...
How does it works?
Select the agent that will solve the problem, priority and a descriptive text.
The ticket will be created and ready to be tracked from MelonHelp, you will be able to view questions, answers and ticket status.
A bot trained with your company’s information will respond and provide a solution or request more information.
Select the agent that will solve the problem, priority and a descriptive text.
The ticket will be created and ready to be tracked from MelonHelp, you will be able to view questions, answers and ticket status.
A bot trained with your company’s information will respond and provide a solution or request more information.
The benefits of conversational ticketing
Convert messages into tickets
Turn Slack messages into tickets and you can track, search and answer all your customers questions.
Autoresponse
Allow our bot to manage your tickets and learn from your agents’ interactions.
Prioritize tickets
Prioritize tickets so that your employees know who to give the fastest attention to.
Real-time updates
Send messages from MelonHelp or Slack in real time or send emails with the entire conversation when closing the ticket.
Generate Report
Easily generate response time, first response or CSAT reports with the emoticon system.
Ready for Startups
Prepared for all levels of Startups, do not add unnecessary costs, pay only what you need.
Convert messages into tickets
Turn Slack messages into tickets and you can track, search and answer all your customers questions.
Autoresponse
Allow our bot to manage your tickets and learn from your agents’ interactions.
Prioritize tickets
Prioritize tickets so that your employees know who to give the fastest attention to.
Real-time updates
Send messages from MelonHelp or Slack in real time or send emails with the entire conversation when closing the ticket.
Generate Report
Easily generate response time, first response or CSAT reports with the emoticon system.
Ready for Startups
Prepared for all levels of Startups, do not add unnecessary costs, pay only what you need.
How can I help?
Products
Copyright © 2024 MelonHelp – Todos los Derechos Reservados